PawPaw Pet Insurance

Are you looking for a reliable pet insurer that truly cares for your furry friends?

Look no further than Paw Paw, the South African insurance provider dedicated to keeping your pets healthy and happy.

A few reasons why you should partner with Paw Paw

When you choose an insurance provider, the value-added benefits can make the coverage more attractive. Paw Paw offers comprehensive cover for both cats and dogs, no breed exclusions, and affordable premiums.

For the love of all things furry

Founded in 2015, Paw Paw was created by a team of passionate pet lovers who recognised the need for a more personalised approach to pet insurance. With a mission to provide comprehensive cover at an affordable price, they’ve quickly become one of the most trusted names in South African pet insurance.

What Paw Paw offers

They offer a range of policies to suit your different needs, such as accident-only cover, accident and illness cover, routine care cover, and third-party liability cover.

These different cover options cover a range of treatments, procedures and services such as consultations with a vet, hospitalisation, x-rays and scans, surgery, medication, dental procedures, vaccinations and preventive care.

Customer service that cares

At Paw Paw, customer service is a top priority. Their team of knowledgeable and friendly staff are available to answer any questions or concerns you may have about your policy.

They pride themselves on providing prompt and efficient claims processing and payment, so you can focus on getting your furry friend back to full health as quickly as possible.

Paws for a cause

As an insurer that cares about animals, they’re committed to giving back to the community. They support a range of animal welfare organisations and initiatives.

This includes sponsoring sterilisation drives, donating to shelters and rescue organisations, and providing funding for animal welfare education programs.

Their unique selling point

One of their unique selling points is their commitment to transparency. Unlike some insurers, they make it easy for you to understand what’s covered by your policy and what’s not.

They also provide a clear breakdown of their premiums, so you can see exactly what you’re paying for. This commitment to transparency helps build trust with you and sets them apart from other pet insurers in South Africa.

Joining the Paw Paw family offers several benefits

Paw Paw provides you with their terms and conditions before the policy begins, giving transparency and clarity, as pet lovers, they understand the stress of vet visits and emergencies. They’re dedicated to assisting and supporting you through these situations.

Their claims are processed within 72 hours, ensuring prompt attention to your needs. Payments are made directly to the veterinarian or you. By choosing Paw Paw, you can have peace of mind knowing that expensive vet bills are taken care of efficiently and effectively.

When it comes to customer service, Paw Paw strives to provide you with world-class products and services to ensure that your pet’s health stays in tip-top shape.  

The different premium options and excess structures

Option A starts from R299 for dogs and R240 for cats. All claims have a 15% excess with a minimum of R500 per claim and additional MRI/CT-Scans have an excess of R1 000 per scan.

Claims that are not pre-authorised have an additional excess of 20% with a minimum of R500 per claim.

Option B starts from R330 for dogs and R260 for cats. The standard excess for all claims is 15% with a minimum of R250 per claim. Gastrointestinal-related conditions have a 15% excess with a minimum of R500 per claim, and claims that are not pre-authorised have an additional excess of 20% with a minimum of R500 per claim.

Option C starts from R275 for dogs and R215 for cats. It carries a flat excess of R1 000 per claim and any additional MRI/CT-Scan carries an excess of R1 000 per scan. Claims not pre-authorised have an additional excess of 20% with a minimum of R500 per claim.

Get the comprehensive cover you deserve

Their Comprehensive plan covers treatment for acute illnesses and injuries, including consultations, medication, diagnostic investigations, surgery, pathology, and radiology. Chronic cover is available with pre-authorisation and clinical treatment protocol and hereditary conditions are covered if not pre-existing.

Supportive rehabilitation is covered post-surgery with pre-approval and treatment protocols. The exclusions include pre-existing conditions, routine care, pregnancy-related treatments, breeding-related injuries, and alternative therapies.

Their Lifestyle benefits cover various services such as annual health checks, socialisation classes, cremation, sterilisation, vaccinations, deworming, tick and flea control, teeth cleaning, grooming, doggy daycare, and access to the Tame Pet App. The premiums may vary based on the individual risk rating of pets.

Their accidental cover plans

The Paw Paw Accident 10 plan starts from R70 per month and has an annual limit of R10 000 per policy year. The age limit is 8 weeks and over, carries a standard excess of 15% with a minimum of R250 per claim, and there is no waiting period.

Coverage includes injuries and unforeseen incidents such as motor vehicle accidents, burns, falls, near drownings, actions of other animals, swallowing foreign objects, snake bites, allergic reactions, and poisoning. Covered injuries include fractured bones, ligament or tendon injuries, lacerations, wounds, and gastric torsion.

Exclusions include sickness, diseases not caused by accidental injury, late submissions of invoices, treatments outside of South Africa, treatments by unregistered veterinarians, allergic reactions to vaccines or medication, reusable surgical items, prostheses, implants, transplantation, and injuries caused by negligence.

The Paw Paw Accident 20 plan

The Paw Paw Accident 20 plan starts from R140 per month and has an annual limit of R20 000 per policy year. The age limit is 8 weeks and over, standard excess of 15% with a minimum of R250 per claim applies, and there is no waiting period.

Coverage and exclusions are the same as the Paw Paw Accident 10 plan, with a higher annual limit. Please note that any diagnosis related to an accidental injury must be made within 48 hours of the accident, and Paw Paw will report cases of abuse to the S.P.C.A.