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Hollard Home Contents Insurance

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  • Value-Added Insurance
  • Affordable Cover Options
  • Quick Online Applications
Hollard homepage
Author Hollard. Screenshot of Hollard website.
[Accessed June 26, 2023]

About Hollard

Hollard is South Africa’s biggest independently owned insurance group. It was established in 1980 and provides short-term, life insurance and investment products to a diversified customer base.

They’re focused on its purpose, which includes providing social benefits and financial returns to shareholders. They have over 100 entities across the insurance value chain, all of which are designed to help you in your everyday life.

Their main office is in Johannesburg, Parktown. The Hollard Group provides insurance products in 18 countries on four continents and employs more than 4000 people.

Hollard’s goal is to create a more prosperous future for you

They plan to become the most favoured insurer in every country they operate in. They’ve implemented the following strategy to ensure they achieve this.

  • Willing to try new things to improve your life
  • Showing you how much they care by treating you with respect and compassion
  • Collaborating to achieve a mutually beneficial outcome for all involved
  • Aims to achieve exceptional, long-term growth that is sustainable and inclusive for all

Hollard Way embraced by every Hollardite

The ‘Hollard Way’ is something that the insurer is passionate about and embraced by every Hollardite.

It challenges their team to get things done while still dreaming, experimenting and being leaders. It further encourages everyone involved to find win-win solutions, fact-find, listen to their intuition and work hard without being hard on themselves.

As a valued client, you’re treated with dignity, respect, and a pleasant customer experience. They always strive to meet your expectations, and if they don’t, they’ll do their best to make up for it.

Who is Hollard?

They’re a South African insurance company that offers a wide range of insurance products to individuals and businesses.

Benefits of choosing them as your insurer:

  • Comprehensive coverage for a variety of risks, including motor, home, life, and business insurance
  • Affordable premiums and flexible payment options
  • Access to a network of experienced and trusted service providers
  • Fast and efficient claims processing
  • Excellent customer service and support

A history of how the company was founded

Hollard was founded in 1980 by Robert Enthoven, who believed that insurance should be accessible and affordable to all South Africans. Today, the company has grown to become one of the largest insurers in the country, with operations in several African countries, the UK, and Australia.

Hollard Services

Home contents insurance provides peace of mind for your belongings, should they be damaged or lost.

What their home contents insurance covers

  • If your home possessions are damaged or destroyed by theft, fire, lightning, storms, or earthquakes.
  • If your home contents are damaged due to a power surge.
  • The cost of security personnel to look after your home after you’ve claimed.
  • Loss or damage to home possessions which belonged to guests

Get optional benefits at an extra cost

If you own a bed and breakfast or guest house, you get cover for the personal possessions of your guests and a variety of perks, including trauma counselling.

Hollard’s no-claim reward

Receive your premiums back in cash as a reward for not filing a claim. Do you regard yourself as a responsible person? If you have an insurance policy with them, but don’t often claim, you get rewarded.

The no-claim reward is their way of rewarding you when you don’t file a claim for a specific time. Provided you didn’t take any breaks in between, Hollard pays part of your premium in cash for you to have extra cash in your pocket.

Hollard offers 3 types of no claim rewards

  1. General no claim reward
  2. No claim reward for home contents insurance
  3. No claim reward for building insurance
  4. General no claim reward

The general no claim reward applies to any type of insurance cover you have with them, except home contents and building insurance.

With the general no claim reward you

  • Receive 10% of your premiums back after 3 years of not filing a claim.
  • Get 20% of your premiums back for a further 3 years that you remain claim free.

No claim reward for home contents insurance

  • With home contents insurance, no claim reward. You get a 10% cash reward after 2 years of not filing a claim on your policy.
  • This bonus only applies if you also have comprehensive car insurance.

No claim reward for building insurance

  • You receive 100% of your building insurance premiums back after 5 years of not claiming.
  • You’ll only receive this if you also have comprehensive home contents and car insurance cover.

How does Hollard calculate no claim reward?

They calculate the no claim reward as a percentage of the premiums you paid over the complete no claim reward (NCR) period. The no claim reward is paid within a month after the end of the no claim reward period. The cash reward is paid in the same bank account where your premiums are collected.

Hollard – Home contents insurance

  • Product Home Contents Insurance
  • Comprehensive Cover
    They offer a wide range of insurance products, including motor, home, life, and business insurance and comprehensive coverage for various risks.
  • Rewards
    Their unique feature of no-claim rewards allows responsible policyholders to receive a cash reward for not filing claims within a specific time period.
  • Customer Service
    They’re committed to treating you with dignity, respect, and a pleasant customer experience.

Benefits of Hollard

  • You gain peace of mind knowing that you’re covered for a wide range of risks and potential damages. Their comprehensive coverage protects your personal belongings, assets, and financial well-being.
  • They offer insurance products with affordable premiums and flexible payment options. 
  • They prioritise efficient claims processing to ensure that you receive the support and compensation you deserve in a timely manner.
  • They understand the importance of data privacy and employ advanced technology and programs to secure your information.

Hollard offers several ways to apply for home contents cover

  • Online: Clients can visit their website and apply for Home Contents Cover online. The process is simple, and clients can get a quote and purchase the policy in minutes.
  • Telephone: Clients can also call their customer service line and speak to an agent who can assist with the application process.
  • In-Person: For clients who prefer a more personal touch, they have a network of agents and brokers who can assist with the application process.

Eligibility Requirements

  • To be eligible for Hollard's home contents cover, clients must meet the following requirements:
  • Must be a South African resident with a valid ID
  • Must have a valid South African bank account
  • Must be able to provide accurate information about themselves and the insured property

Documents Required to Apply

Clients applying for their home contents insurance will need to provide the following documents:

  1. Proof of identity (ID, passport, or driver's license)
  2. Proof of address (utility bill, bank statement, or lease agreement)
  3. Proof of ownership (title deed or lease agreement)
  4. An inventory of the belongings to be insured

Applying for Hollard's home contents cover online is a simple and easy process that can be completed in a few easy steps:

How to claim on your home contents insurance policy

For assistance with car warranty, home contents, buildings, or pet insurance. You'll need to go to the Dotsure Limited website. They have a partnership with Dotsure, which is a separate, registered non-life insurer.

Step 1. Submit your claim. Complete all important sections by providing as many details as possible.

Step 2. Submit all documents relevant to your claim. Submit all documents relevant to your claim by email or through the management portal.  

Step 3. A claims adviser will contact you. Once all your documents are received. One of Dotsure’s claims advisers will

  • Contact you
  • Update the progress of your application
  • Ask for more information
  • And offer advice on the process

Step 4. Verification: The Dotsure team will verify the terms and conditions of the policy against the claim details.

Step 5. Outcome of your claim. Once all 4 steps are complete, a Dotsure adviser will contact you and further explain what happens next.

Hollard Contact

Physical Address


Postal Address

  • PO Box 87 419, Houghton, 2041, South Africa

Opening Hours

  • Monday 08:00 –
  • Tuesday 08:00 –
  • Wednesday 08:00 –
  • Thursday 08:00 –
  • Friday 08:00 –
  • Saturday – Closed
  • Sunday – Closed