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1Life

Updated
  • R4 Million Cover
  • Affordable Premiums
  • Reliable Cover Options
1Life homepage
Author 1Life. Screenshot of 1Life website.
[Accessed July 17, 2023]

About 1Life

When it comes to securing your family's future, you need a reliable partner who can provide financial protection when you need it the most.

As a South African insurer, 1Life offers you insurance coverage that can give you the peace of mind you need to focus on living life to the fullest.

4 ways that 1Life simplifies insurance

1Life has a passion for making your life better and helping you to create financial security. They do this by offering you comprehensive cover that protects you against a wide range of unforeseen and unfortunate events.

They give you a straightforward application process with no medical exams required. Their premiums are made to fit your budget and the claim they pay out is tax-free. You also get to enjoy their wellness program which provides you with free health checks, expert advice, and lifestyle support.

1Life’s journey to success

The company was founded in 2006 with the vision of providing South Africans with affordable, accessible, and convenient insurance products. They’re part of the Telesure Group, which has a proven track record of success in the insurance industry.

Awards and accomplishments

They’ve achieved level 6 B-BBEE accreditation and have a well-implemented empowerment policy. They also have a healthy solvency CAR and are reinsured by Hannover Re.

They’ve received several awards, including being voted top in the SA Insurance Index by the PWC Annual SA Insurance Sentiment Index 2022.

They also won the City Press Your Choice Competition gold trophy, being ranked as SA's #1 Direct Life Insurer by Swiss Re Reports 2010-2021, having the most loyal customers in SA according to the 2022 SACSI Index, and winning the category for Life Insurance in 2022/23 Ask Afrika Icon Brands Benchmark Survey.

Customer service that goes above and beyond

At 1Life, customer service is not just a department, but a culture. Their team of friendly and knowledgeable experts is available to answer your questions, provide you with advice, and help you through the claims process. 

1Life Services

When it comes to protecting your financial future, you need a partner who understands your unique needs and provides comprehensive cover that gives you peace of mind. That's where 1Life's critical illness cover comes in.

The coverage amount offered by 1Life

With 1Life, you can receive a lump sum payment of up to R4 million if you’re diagnosed with a serious illness. Obtaining coverage is simple and hassle-free, requiring just one phone call and an HIV test.

What exactly is critical illness coverage?

Critical illness cover, also known as dread disease cover, provides a tax-free lump sum payment if you’re diagnosed with a specified dread disease such as cancer, Alzheimer's, heart disease, multiple sclerosis, and more, as outlined in your policy.

This money can be utilised for medical expenses, rehabilitation costs, living expenses, or any other needs you and your family may have. By having this cover, you can focus on your treatment and recovery without worrying about your finances.

The definition of a critical illness

A critical illness is a severe illness that can have a significant impact on your life. This includes diseases such as cancer, cardiovascular and heart disease, stroke, and organ failure, as well as various neurological and gastroenterological conditions. Critical illnesses can not only affect your ability to work but can also result in high treatment costs. This is why having critical illness insurance is crucial.

The things that determine your premium

The premium for critical illness coverage is determined by your individual risk profile, considering factors such as age, health, and lifestyle. Younger individuals typically have lower premiums due to their lower likelihood of being diagnosed with a critical illness. Your current health conditions or medical history are also taken into account, as they may indicate a higher risk for a critical illness. Lifestyle factors, such as smoking, can increase the risk of certain illnesses, leading to higher premiums to reflect the increased risk.

Their innovative approach

They’ve developed a unique wellness program that encourages you to take an active role in your health and well-being. By participating in the program, you can enjoy a range of benefits, including free health checks, expert advice, and lifestyle support.

1Life – Critical illness cover

  • Product Critical Illness Cover
  • Comprehensive Insurance
    Comprehensive insurance coverage protects you against a wide range of unforeseen and unfortunate events.
  • No Medicals
    Simplifies the insurance application process by offering a straightforward application process with no medical exams required.
  • Wellness Program
    Provides a unique wellness program that encourages you to take an active role in your health and well-being and offers free health checks, expert advice, and lifestyle support.

Benefits of 1Life

  • Financial protection to you and your family. In the event of unforeseen circumstances, such as a critical illness, you can receive a tax-free lump sum payment. 
  • You can notify the company of your claim, provide the necessary documentation, and wait for the claim to be processed and approved. 
  • They offer premiums that can be tailored to fit your financial situation. Factors such as age, health, and lifestyle are taken into account to determine individual risk profiles and customise premiums accordingly.
  • Their recognitions include being voted top in the SA Insurance Index by the PWC Annual SA Insurance Sentiment Index 2022 and winning the City Press Your Choice Competition gold trophy. Such awards highlight the company's commitment to excellence and customer satisfaction.

Peace of mind: Qualify for comprehensive protection with these simple requirements

You can apply for cover online from the comfort of your own home. Simply fill out the online application form and submit it electronically, if you prefer to speak with a representative, you can call 1Life's contact centre and apply over the phone, and you can also apply in person at one of their branches.

What gets you qualified for cover?

To be eligible, you must be between the ages of 18 and 59, a South African citizen or have a valid work permit, and you need to have a South African bank account. If you meet these requirements, you can apply for cover today and enjoy the peace of mind that comes with comprehensive protection.

What you need to supply for the application

When applying, you'll need to provide some documents that include your ID document or Smartcard, proof of residence, such as a utility bill, your bank details for premium payments, and any medical records that may be required for your application. Make sure to have these documents ready when you apply to ensure a smooth and hassle-free application process.

1Life’s stress-free claims process

In the event that you need to make a claim, 1Life's claims process is designed to be as simple and stress-free as possible in just 4 easy steps.

  1. Contact 1Life as soon as possible to notify them of your claim
  2. Provide all required documentation, such as medical reports and proof of diagnosis
  3. Wait for your claim to be processed and approved
  4. Receive your tax-free payout

It's important to remember that the claims process may vary depending on your specific policy and the nature of your claim. However, 1Life's team of experts is always on hand to guide you through the process and provide you with the support you need.

Get familiar with the terms and conditions

When applying for 1Life's critical illness cover, it's important to keep in mind that there are certain limitations to the cover. For example, pre-existing conditions may not be covered, and certain illnesses or disabilities may not be covered, depending on the terms of your policy. It's important to speak with one of their friendly representatives to ensure that you understand the terms and conditions of your policy and that your specific needs are addressed.

They offer a range of other products and services, including life insurance, disability coverage, and funeral coverage. Whether you're looking for comprehensive financial protection or just need some extra support during a difficult time, 1Life has you covered.

1Life Contact

Physical Address

  • Auto and General Park 1 Telesure Lane Riverglen Dainfern Johannesburg Gauteng 2191 South Africa
  • Get Directions

Postal Address

  • PO Box 11250 , Johannesburg, 2000, South Africa

Opening Hours

  • Monday 07:00 – 18:00
  • Tuesday 07:00 – 18:00
  • Wednesday 07:00 – 18:00
  • Thursday 07:00 – 18:00
  • Friday 07:00 – 18:00
  • Saturday 07:00 – 14:00
  • Sunday – Closed