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OUTsurance

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Author OUTsurance. Screenshot of OUTsurance website.
[Accessed July 11, 2023]

About OUTsurance

Protecting South African households and businesses since 1998, OUTsurance is a leading insurance provider that prides itself on its innovative, customer-centric approach to insurance.

With a range of products that cater to your individual needs, they’re a reliable choice for those who want comprehensive coverage and exceptional service.

A brief overview of what OUTsurance offers includes

If you’re looking for a one-stop shop when it comes to your insurance needs, look no further than OUTsurance. They offer comprehensive car and home insurance that offers all-risk cover for portable possessions, and optional cover for buildings, geysers, and other structures.

Their life insurance offers flexible cover for you and your family, with options for critical illness, disability, and funeral cover.

From humble beginnings to great heights

Their history is an interesting one. Founded in 1998 by Willem Roos, Howard Aron, and René Otto, the company was established with a mission to create an insurance product that was both fair and affordable. Since then, they’ve grown into a major player in the South African insurance market, offering a range of products and services to a diverse range of customers.

Outstanding customer service is their top priority

OUTsurance is renowned for its customer service, with a team of highly trained professionals who’re dedicated to delivering you exceptional service.

With 24-hour roadside assistance, claims can be lodged at any time of the day or night, and you can track the progress of your claims online. Furthermore, the app makes it easy to access policy information, update personal details, and lodge claims from anywhere, at any time.

Their unique slogan

One of the unique selling points of OUTsurance is their “you always get something out” approach to insurance.

This means that, in addition to comprehensive cover, you also receive a portion of your premiums back in cash if you don't claim for a certain period. This is just one of the many ways that they go above and beyond to make insurance accessible and rewarding for everyone.

OUTsurance Services

OUTsurance offers a range of products designed to provide comprehensive cover and peace of mind.

One of their key offerings is credit life insurance, which is designed to protect you against the financial impact of unforeseen events that may impact your ability to pay back a loan.

They also offer disability cover which provides cover for permanent disability, which can be tailored to suit your specific needs, the critical illness cover for cover in the event of a serious illness, such as cancer, heart attack or stroke, which can impact your ability to earn an income.

They also offer retrenchment cover for retrenchment, which can be tailored to suit your specific needs, and death cover, which can help ensure that your loved ones are not left with the burden of debt.

Insurance that covers you for every event

These insurance plans are designed to provide affordable cover for a range of loans, including personal loans, vehicle finance, and home loans. They offer you peace of mind if you want to protect yourself and your family against unforeseen events that may impact your ability to pay back a loan.

You can choose the level of cover that best suits your needs and budget, with a range of options available to suit different requirements. This includes the ability to choose the level of disability, critical illness and retrenchment cover, as well as the level of death cover.

OUTsurance has a credit protection policy which includes various options such as life, critical illness, permanent disability, temporary disability, retrenchment and premium waiver cover.

The sum OUTsured is payable if the life OUTsured suffers an event covered under the policy. The cover starts on the cover start date noted on the schedule, provided that OUTsurance receives the first premium, and it ends when the sum OUTsured is paid on the policy or when the policy is cancelled.

The retrenchment cover ends on the policyholder's 60th birthday, while the critical illness, temporary disability, and permanent disability cover end on the policyholder's 65th birthday. There is no surrender value on this policy.

OUTsurance – Credit life insurance

  • Product Credit Life Insurance
  • A Range of Insurance Products
    A comprehensive range of insurance products, including car, home, life insurance, and credit protection.
  • Cashback
    They continuously strive to make insurance accessible, rewarding, and convenient for you. Their unique "you always get something out" approach, where you receive a portion of your premiums back in cash, is an example of their innovative approach.
  • Flexible Cover
    Flexible coverage options that can be tailored to suit individual needs and budgets. You can choose the level of cover that best suits your requirements, whether it's for disability, critical illness, retrenchment, or death.

Benefits of OUTsurance

  • Comprehensive protection for individuals, households, and businesses. Whether it's protecting your vehicle, or home, or providing life insurance coverage, they ensure that you have the necessary protection to safeguard your assets and financial well-being.
  • Their unique approach provides you with cashback rewards if you don't make a claim for a certain period making insurance more rewarding.
  • Multiple convenient ways to apply for insurance, including online applications, phone consultations, and face-to-face meetings.
  • You can lodge claims through the claims department or online, and OUTsurance consultants provide guidance and support throughout the process.

Getting your debts covered is easy with OUTsurance

Applying for insurance can sometimes feel like a daunting task, but OUTsurance makes it easy and convenient for you to apply for and manage your insurance policies.

Different ways to apply

OUTsurance offers you a range of convenient ways to apply for insurance. These include applying online by visiting their website and completing the application form, their call centre where you can apply by calling them and speaking to one of their trained consultants, and face-to-face where you can make an appointment to meet with a representative in person and discuss your insurance needs.

To be eligible for insurance with OUTsurance, customers must:

  • Be 18 years or older
  • Be a South African resident with a valid ID or passport
  • Meet the specific requirements for the type of insurance you're applying for, such as having a valid driver's license for vehicle insurance

To apply, you’ll typically need to provide the following documents:

  • Proof of identity like a valid ID or passport.
  • Proof of address like a utility bill or bank statement.
  • Proof of income may be required for certain types of insurance, such as life insurance.

Applying for insurance online with OUTsurance is quick and easy. You simply visit their website, select the type of insurance you’re interested in, and complete the online application form. Once the form has been submitted, an OUTsurance consultant will be in touch to discuss the next steps.

Claims process: Quick, easy and supportive

If you need to make a claim on your insurance policy, you can do so by calling the claims department or completing the claims form online. Once the claim has been lodged, a consultant will be in touch to guide you through the process and provide support where needed.

OUTsurance’s credit protection options explained

  • Critical Illness coverage: This option provides a lump-sum payment to you if you are diagnosed with a critical illness such as cancer, heart attack or stroke.
  • Permanent Disability coverage: This option provides a lump-sum payment if you become permanently disabled and are unable to work.
  • Temporary Disability coverage: This option provides a monthly payment to you if you become temporarily disabled and are unable to work for a period of time.
  • Retrenchment coverage: This option provides a monthly payment to you if you are retrenched from your job.
  • Premium Waiver coverage: This option waives your credit protection insurance premium payments in the event that you become temporarily or permanently disabled or in the event of your death.

OUTsurance Contact

Contact Number

E-Mail

  • not available

Website

Physical Address

  • 1241 Embankment Rd, Zwartkop, Centurion Johannesburg Gauteng 0157 South Africa
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Postal Address

  • P.O. Box 8443, Centurion, 0046, South Africa

Opening Hours

  • Monday 08:00 – 18:00
  • Tuesday 08:00 – 18:00
  • Wednesday 08:00 – 18:00
  • Thursday 08:00 – 18:00
  • Friday 08:00 – 18:00
  • Saturday 08:00 – 13:00
  • Sunday – Closed