Flysafair
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About Flysafair
Founded in 1965, this airline offers both scheduled passenger flights and cargo services with a reputation for safety and reliability.
With a fleet of modern aircraft and a focus on customer satisfaction, it's no wonder that they're a go-to choice for both corporate and leisure travelers alike.
The company is committed to reducing its environmental impact and has implemented various sustainability initiatives, such as reducing fuel consumption through more efficient flight planning and investing in more fuel-efficient aircraft.
A rich and fascinating history
The company was founded in 1965 as a private air charter and agricultural spraying company. In its early days, Safair was a small operation with just one aircraft.
However, it quickly grew, and by the 1970s, it had become a major player in the South African aviation industry, operating cargo services and charter flights across the country.
In the 1980s, Safair played a critical role in the South African Defence Force's operations, providing logistical support during the border war.
Today, Safair is a well-established company that continues to innovate and evolve, serving both domestic and international customers with safe and reliable air transportation services.
Who is flySafair?
FlySafair's mission is to provide safe, affordable, and reliable air travel to customers in South Africa and beyond.
They aim to be the leading low-cost airline in the region, offering passengers a hassle-free and enjoyable flying experience.
FlySafair is committed to investing in modern technology and infrastructure to ensure their operations are efficient and sustainable. They also prioritize excellent customer service and strive to exceed passengers' expectations by constantly improving their offerings.
Travel insurance: in partnership with Chubb
In addition to their regular services, FlySafair also offers a range of optional extras, including pre-booked seats, priority boarding, and excess baggage options.
They also offer comprehensive travel insurance in partnership with Chubb, allowing passengers to have peace of mind while traveling. This insurance covers various aspects such as journey cancellation, personal possessions, and sports equipment, among others.
Flysafair Services
As a partner of FlySafair, Chubb provides travel insurance options to customers, offering additional protection and peace of mind while traveling.
Their travel insurance policies cover everything from trip cancellations to lost luggage, and can be customized to suit individual needs. They’re a well-established global insurance company with over 200 years of experience in the industry.
They offer a wide range of insurance products and services, including travel, personal, and business insurance. Chubb prides itself on providing exceptional customer service and tailoring their insurance solutions to meet the specific needs of their clients.
What will you be covered fo?
The insurance policies cover a range of circumstances, including cancellation of journeys due to specific circumstances like hospitalisation, loss, damage or theft of personal belongings, valuables and devices during travel, and flight delays.
Here’s exactly what you’ll be covered for
- Journey cancellation
- Possessions cover for personal belongings, valuables and devices
- Delay cover compensating customers in the event of a flight delay
- Baggage insurance that covers theft or damage to checked-in items as well as any damage to the bag itself
- Protection for personal belongings and sports equipment for up to R10,000, including theft or damage to checked-in items, as well as any damage to the bag itself.
- Compensation for delayed flights up to R400 per three-hour delay period, to a maximum value of R3,000.
- It’s important to note that the coverage for valuables and devices is limited, and that customers are asked to remove any such items from checked-in luggage and keep them on their person.
There are separate policies available for covering checked bags and personal belongings, with the latter covering up to R10,000 for an optional cost of only R13.
However, the policy specifically excludes coverage for valuables and devices such as computers, phones, cameras and video camera, GPS systems, or cash, which passengers are required to keep on their person.
Flysafair – Travel insurance
- Product Travel Insurance
- Loan Amount up to R10,000
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Bag Insurance
Covers personal belongings and sports equipment for up to R10,000. Provides coverage for theft or damage to checked-in items and the bag itself. Excess of R500 per claim and a maximum claim limit of R2,000 per item. Does not cover valuables and devices such as computers, tablets, mobile phones, etc.
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Travel Protection
Covers journey cancellation due to specific circumstances outlined in the policy wording. Covers loss, damage, or theft of personal belongings, valuables, and devices during the journey.
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Checked Bags
Possessions cover varies based on classification: checked bags (covered by bag insurance), valuables (up to R2,500 with an excess of R250 per claim), and devices (up to R2,500 with an excess of R250).
Benefits of Flysafair
- Passengers can purchase a Chubb policy with each flight when checking out on FlySafair's website.
- Claims can be made by contacting Chubb's claims department.
- Compensation of R400 per three-hour delay period, up to a maximum of R3,000.
Typical FlySafair travel cover application process
- Visit the FlySafair website and select the "Book a flight" option.
- Enter your travel details, including your departure and arrival cities, travel dates, and number of passengers.
- Once you reach the payment page, select the "Add travel insurance" option.
- Review the coverage options available and select the one that best fits your needs.
- Enter your personal and payment details to complete the purchase.
- Once your flight and travel insurance purchase is confirmed, you’ll receive a confirmation email with all of the details of your coverage.
- If you need to make a claim, contact Chubb's claims department using the information provided in your policy documents. Be sure to have all relevant information and documentation ready to facilitate the claims process.
Are you making the right choice wth FlySafair?
Choosing to get travel insurance through FlySafair is a smart decision for any traveler. Not only does it provide peace of mind knowing that unexpected events are covered, but it also offers convenience with the ability to purchase the policy directly through the airline's website.
With a reputable partner like Chubb, customers can trust that they are getting quality coverage and reliable service.
Their policy is comprehensive, covering a range of situations that can occur during travel, including medical emergencies and trip cancellations.
By choosing to add FlySafair's travel insurance to your booking, you can enjoy your trip with the added assurance that you are protected in the event of any unforeseen circumstances.
If you need to make a claim on FlySafair's Chubb policy, follow these steps:
- Contact Chubb's claims department as soon as possible to notify them of the claim. You can find the contact information on your policy documents or on Chubb's website.
- Provide Chubb with all the necessary information and documents to support your claim. This may include your policy number, flight details, receipts, medical certificates, police reports, and any other relevant evidence.
- Follow any instructions or requirements given by Chubb, such as completing claim forms or attending medical assessments.
- Allow Chubb to investigate your claim and assess the damages or losses.
- If your claim is approved, Chubb will offer you a settlement or compensation based on the terms and limits of your policy.
- If your claim is denied, you can request a review or appeal of the decision. However, keep in mind that Chubb's decision is final and binding, unless you can provide new evidence or prove that there was an error or unfairness in the claims process.
- Remember to keep all the documents and records related to your claim, in case you need to refer to them in the future or for tax purposes.
Flysafair Contact
Contact Number
Website
Physical Address
- Northern Perimeter Rd, Bonaero Park Johannesburg Gauteng 1622 South Africa
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Opening Hours
- Monday 07:00 – 19:00
- Tuesday 07:00 – 19:00
- Wednesday 07:00 – 19:00
- Thursday 07:00 – 19:00
- Friday 07:00 – 19:00
- Saturday 07:00 – 19:00
- Sunday 07:00 – 19:00