AIG Travel Insurance
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[Accessed June 26, 2023]
About AIG
AIG is a well-established international insurer with a legacy of 100 years in the industry.
Its members offer lots of insurance products and financial services in seventy countries and worldwide.
Its presence in South Africa dates back to 1962 when its predecessors started operations in the country with a major insurance project for the Gariep Dam.
A company that has reached impressive heights
Today, AIG has a strong presence in the market with offices around the country, serving top businesses, government organisations, mid-sized and smaller companies, and individuals.
It's known for its reputation built on trust and innovative products, offering a broad range of insurance solutions leveraging international expertise to enhance its offerings not only locally but across the African continent.
AIG’s client engagement team: ready to serve you
They have a special team called the client engagement team that helps big companies with their insurance needs. Working closely with the companies and their brokers they make sure that they have the right insurance to cover different risks and problems.
Apply for and manage your insurance policy online
AIG's website provides easy access to all the necessary information, and you can easily purchase and manage your policies online.
In addition, AIG offers 24/7 emergency assistance if you require immediate assistance while travelling. They’re committed to ensuring that you have a positive experience when dealing with them and that you receive the support you need at all times.
Leaders in the field
They’re a successful insurer that offers comprehensive travel insurance packages, catering to the needs of different travellers.
With a century-old legacy and a strong reputation for customer service, they provide peace of mind to travellers by protecting them against unexpected events during their trips.
AIG Services
AIG offers three travel insurance packages to meet the needs of different types of travellers.
The AIG Platinum policy is suited for travellers with premium benefits that give you unlimited emergency medical and related expenses cover, including cover for pre-existing medical conditions.
The AIG Gold policy is suited for all travellers with excellent benefits that give you R25 million in emergency medical and related expenses cover.
The AIG Silver policy is suited for travellers with entry-level benefits that give you R1 million in emergency medical and related expenses cover.
What do the AIG travel packages cover?
All AIG travel insurance packages offer coverage for emergency medical and related expenses, including hospitalisation, doctor's fees, and emergency medical transportation.
They also provide cover for trip cancellation, loss of baggage or personal belongings, travel delay, and personal accidents. They also have travel assistance services, including emergency travel assistance and legal assistance.
Other insurance services on offer from this leading provider
As a top insurance organisation, AIG provides a wide range of property and life insurance, retirement solutions, and other services to customers in approximately 70 countries and jurisdictions. Some of their other services include commercial insurance, cyber insurance, and personal accident insurance.
Benefits you can expect from AIG’s travel insurance policies
The benefits of AIG travel cover include financial protection for unexpected events such as trip cancellation, lost or delayed baggage, medical emergencies, and personal accidents.
The coverage is available for individuals or families, with a choice of three comprehensive packages offering different levels of benefits to suit different needs and budgets.
The policyholders also have access to their global network of assistance centres, providing 24/7 emergency assistance and travel-related services.
AIG – Travel insurance
- Product Travel Insurance
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Trip cancellation and interruption cover
This protects you financially if your trip is cancelled or cut short due to covered reasons, such as illness, injury, or unforeseen events.
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Emergency medical cover
AIG travel insurance provides medical coverage for accidents or illnesses that occur during your trip, including necessary medical treatment, hospital stays, and emergency medical transport.
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Baggage loss or delay cover
If your luggage is lost, stolen, or delayed, AIG travel insurance will reimburse you for the value of your belongings or provide funds to purchase essential items.
Benefits of AIG
- Global reach across more than 100 nations.
- Affordable packages that allow you to invest more in your vacation.
- The best insurance service available to help you anytime you need it.
- While you are getting cancer treatment, safeguard your financial security. with full coverage at any stage of your sickness and 100% payout on diagnosis.
AIG travel insurance: The perfect wingman for your next adventure
Applying for travel insurance with AIG is a simple process. To begin, you’ll need to visit their website and select the travel insurance package that best suits your needs.
They offer three comprehensive packages, including Platinum, Gold, and Silver, each with varying levels of coverage and benefits.
Once you’ve selected your preferred package, you’ll be prompted to provide some basic information about your trip.
They’ll ask you a series of questions, including your destination, departure date, and length of your trip. They’ll also ask how many people you will be travelling with.
Questions you’ll be asked when you apply for travel insurance
It’s important to provide accurate and detailed information when filling out your application to ensure that you receive the appropriate level of coverage.
AIG may also ask additional questions about your travel plans, such as whether you’ll be engaging in any high-risk activities or travelling to areas with a high risk of political unrest or natural disasters.
After submitting your application, you’ll receive a confirmation email with the details of your coverage and a policy number. It’s recommended that you review your policy thoroughly to ensure that you understand the coverage provided and any exclusions or limitations.
What to do in the event of an emergency
In the event of an emergency or unexpected event, you can contact AIG's 24/7 customer service hotline for assistance. They’ll guide you through the claims process and provide support to help you navigate any challenges you may encounter while travelling.
The typical insurance claims process
The process of making a travel insurance claim with AIG usually involves the following steps:
- Notify AIG as soon as possible: In the event of an emergency or incident that may lead to a claim, contact them as soon as possible. You can call their 24-hour assistance hotline or use their online claims notification system.
- Complete and submit the claim form: You’ll be sent a claim form that you must complete and submit along with any supporting documents, such as medical reports or receipts.
- Wait for the claim to be processed: Once you’ve submitted your claim form and supporting documents, AIG will review your claim and make a decision. The time it takes to process a claim can vary depending on the nature and complexity of the claim.
- Receive payment: If your claim is approved, they’ll arrange for payment to be made to you or the relevant service provider.
AIG Contact
Physical Address
- Sandown Mews West, 88 Stella Street 1st Floor Braamfontein Gauteng 2196 South Africa
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Postal Address
- PO Box 31983, Braamfontein, 2017, South Africa
Opening Hours
- Monday 08:00 – 16:30
- Tuesday 08:00 – 16:30
- Wednesday 08:00 – 16:30
- Thursday 08:00 – 16:30
- Friday 08:00 – 16:30
- Saturday – Closed
- Sunday – Closed