Hollard Car Insurance

Hollard Insurance Group was founded in 1980 to offer short-term, life insurance, and investment products to a broad customer base.

Partnership is a fundamental aspect of the Hollard business model. The company believes in collaborating with partners to create value and build sustainable relationships. This approach has enabled it to expand its reach worldwide, deliver innovative insurance solutions, and enable mutual success.

Hollard: A global leader on the rise

The Hollard Insurance Group has a significant international reach, with a presence in 18 countries across the globe. The company has established partnerships with leading insurers, banks, and other financial institutions in these regions.

Hollard's success is built on a foundation of investing in people, partnerships, and innovation. The company is committed to creating lasting, relevant partnerships and supporting its insurance partners with the best skills and best practices.

Hollard's insurance partners benefit from the company's strong brand, tested reputation, solid balance sheet, and constantly developing international footprint.

The company's engagement style supports sustainable financial and aspirational alignment, achieving a win-win-win position for customers, partners, and Hollard, respectively.

Hollard has partnered with popular grocery, clothing, and motor retailers to offer their own insurance products, major banks and financial service companies, some of South Africa's biggest motor dealers, and a specialist network covering industries ranging from art and accounting to engineering and travel.

This has allowed Hollard to expand its offerings and provide comprehensive insurance solutions to customers globally. Hollard’s continuous growth is strengthening its position as a leading insurer in the global market. You can therefore trust them with your most prized asset – your vehicle.

How Hollard embeds fairness in their culture and services

Treating Customers Fairly (TCF) is an outcomes-based regulatory approach introduced by the Financial Services Board (FSB) to ensure that regulated financial firms embed the fair treatment of customers within their culture.

This approach seeks to ensure that specific fairness outcomes for financial services consumers are delivered throughout the product life cycle, from product design and promotion to complaints and claims handling.

The six outcomes of TCF are culture and governance, product design, clear communication, suitable advice, performance and standards, and claims, complaints, and changes.

The Hollard group has implemented TCF by creating an internal campaign to raise awareness among staff and embedding TCF in their culture, strategy, and processes. They have also developed a claims philosophy and complaints management process and created forums to review claims in light of legal aspects and TCF to ensure a fair outcome for customers.

Vehicle owners can choose from two comprehensive insurance products:

1. Hollard’s Comprehensive Car Insurance offers you coverage against:

• Accidental loss or damage to your car
• Theft, hijacking, and fire damage
• Third-party damage or injury caused by your vehicle.
• Added benefits of this product include:
• Emergency roadside assistance
• 24/7 claims assistance and customer support

You also enjoy more flexibility as you can:

• choose the right excess options and payment plans for your needs.
• lower your premiums by installing an approved tracking device.

2. The Hollard Extended Car Warranty

This exciting product offers market-leading breakdown insurance that includes no-claim rewards.

Benefits of this product

• Up to 23 major parts of your vehicle are covered in the event of a breakdown.
• The  level of coverage you qualify for is determined by the make and model of your vehicle.
• Premiums are affordable and you don’t need to do a full payment upfront
• 24/7 roadside assistance is included in your policy.

You should consider Hollard car breakdown insurance in the following instances:

• If you rely heavily on your car and cannot afford to have it out of commission for an extended period of time.
• If you frequently travel long distances or in remote areas where breakdowns are more common.
• If you have an older car that is more prone to breakdowns and requires more frequent maintenance.

Having breakdown insurance can provide peace of mind and financial protection against unexpected repair costs, especially when you’re far from home. This product is perfect for when your vehicle’s warranty has expired.

Hollard Car Insurance also offers its customers two added convenient services:

• Home Drive allows you to request someone to drive you home in your own car after an incident, or when you are unable to drive.
• Convenience Drive offers the services of a driver to transport you or anyone in your family from point A to B in another car.

Both these services provide a convenient and safe way for customers to travel without the hassle of finding alternative transportation arrangements.

Going the extra mile

Hollard also offers a CoverXtender benefit that covers the shortfall on parts when their particular limits have been exceeded. This product enables you to mitigate unforeseen expenditures involved in mechanical repairs.

It’s important to note that limits on parts coverage are determined by the make and model of the vehicle. Customers have the freedom to opt for less or more coverage, depending on their requirements.