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OUTsurance Building Insurance

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  • Free HELP@OUT
  • Fixed Premium Guarantee
  • Low Flat Excess
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Author OUTsurance. Screenshot of OUTsurance website.
[Accessed July 12, 2023]

About OUTsurance

OUTsurance is a leading South African insurance provider that offers a wide range of coverage options for individuals, businesses, and organisations.

As a reputable insurer, they pride themselves on providing you with affordable, comprehensive, and easy-to-understand policies that offer peace of mind. Some reasons to partner with them are their competitive premiums with no hidden costs, their simple online quote and claims process, and popular cashback bonuses offered for not claiming.

From humble beginnings to a popular and trusted brand

The company was founded in 1998 by Willem Roos, Howard Aron, and René Otto, who had a mission to create a customer-centric insurance company that would prioritise transparency and fairness. They quickly gained popularity, thanks to their innovative approach to insurance and their quirky advertising campaigns, which often featured a meerkat named 'Simon.'

Insurance coverage options

If you’re looking for comprehensive, reliable, and affordable insurance, OUTsurance is your one-stop shop. They offer a wide variety of coverage options like car, home, life, business, pet, and travel insurance.

Offering outstanding customer service

The company has a handy mobile app that you can use to manage your policies, make claims, and get assistance on the go. They also have a comprehensive online knowledge base that you can use to learn more about your policies and coverage options.

OUTsurance's famous Pointsmen Programme

OUTsurance's Pointsmen Programme was launched in 2005 in partnership with Traffic Freeflow to address traffic congestion and unemployment in South Africa.

The programme provides traffic management, event support and special project assistance to Johannesburg and Tshwane, allowing the Metro Police to focus on critical law enforcement matters, while motorists benefit from reduced travel time and accidents.

The programme has grown from 21 to over 200 staff members, providing new economic opportunities and contributing to community development.

OUTsurance Services

One of their most popular services is building insurance, which provides protection for residential and commercial properties against various risks.

Some of the main features of their building insurance are homeowner's insurance which covers the cost of rebuilding or repairing your home and in the event of loss or damage caused by fire, theft, and natural disasters.

Building insurance policies from OUTsurance explained

OUTsurance's buildings insurance provides comprehensive coverage against damage caused by various unexpected events, such as leaking pipes, acts of nature, fire, and subsidence.

The policy also covers the cost of temporary accommodation after an incident has left your home uninhabitable.

With OUTsurance, customers can also benefit from a range of value-added services, including a 10% premium cashback after three claim-free years, free access to 24/7 help services for plumbing, electrical, and locksmith needs, a 12-month premium guarantee, and low flat excess.

Additionally, OUTsurance offers add-on insurance options for portable possessions, home contents, legal and medical assistance, and personal accident insurance.

Coverage limits and other details

Their building insurance coverage limits vary depending on the type of policy you choose and the level of coverage you require. However, the company offers coverage limits of up to R250 million for residential properties and up to R500 million for commercial properties.

The policy also includes additional benefits such as liability cover, which protects you against any legal claims made against you as the property owner.

If you’re strapped for cash you could opt for the essential building insurance option and enjoy coverage of up to R200 000.

Benefits of Using OUTsurance's Building Insurance

Choosing their building insurance comes with a range of benefits that include guaranteed premiums for 12 months, access to 24/7 roadside assistance, and a dedicated customer service team to assist with all insurance queries and concerns.

OUTsurance – Building insurance

  • Product Building Insurance
  • Reliable Cover
    Provides coverage against a wide range of unexpected events, including fire, theft, natural disasters, burst water pipes, and more. It covers immovable structures, permanent fixtures, fittings, and improvements.
  • Cashback
    Various value-added services include a 10% premium cashback after three claim-free years, free access to 24/7 help services for plumbing, electrical, and locksmith needs, a 12-month premium guarantee, and a low flat excess.
  • Liability Cover
    Includes liability cover, protecting you against any legal claims made against you.

Benefits of OUTsurance

  • OUTsurance's building insurance means having the advantage of guaranteed premiums for 12 months. 
  • Access to 24/7 roadside assistance services. 
  • With their building insurance, you have access to a dedicated customer service team that can assist with any insurance queries or concerns. 
  • Their claims process is simple and hassle-free and you can easily report incidents, provide necessary information and documentation, and receive prompt confirmation, approval, and payment of your claims.

What is covered by OUTsurance’s building cover?

OUTsurance building insurance covers immovable structures such as homes, outbuildings, permanent fixtures, fittings, and improvements.

The OUTsured value is the maximum amount paid for any claim and should be the cost of rebuilding or repairing the building with new materials.

The policy covers loss or damage from fire, explosion, earthquake, subsidence, acts of nature, bursting of water heating systems and pressurised water pipes, theft, power surges, impact, accidental damage, alterations and additions, fire brigade charges, and temporary accommodation.

Exclusions include veld fires, fires spreading from adjacent properties within the first seven days of cover, subsidence caused by volume changes in clay-based soil or rock caused by changes in moisture levels, excavations, other than mining activities, and no cover for sewerage pipes. Coverage for theft excludes outbuildings, buildings that are let or sublet, and unoccupied buildings for more than 60 consecutive days.

The simple building insurance application process

If you’re looking to apply for insurance coverage from OUTsurance, you’ll be pleased to know that the process is straightforward and user-friendly.

You can apply for coverage from the comfort of your own home or office, and receive a quote in just a few minutes, by contacting the call centre if you prefer to speak with a representative, or in person at one of their branches located throughout South Africa, where you can speak with an insurance advisor face-to-face.

To apply, you must meet certain eligibility requirements. These include:

  • Being a South African citizen or permanent resident
  • Being 18 years of age or older
  • Having a valid South African ID or passport

Apply for building cover online with OUTsurance

  1. Visit OUTsurance's website and click on the "Get a Quote" button.
  2. Fill out the online form with your personal information and coverage requirements.
  3. Upload any relevant documents required.
  4. Submit your application and wait for a quote.

If you need to make a claim on your insurance policy, the process is simple and hassle-free.

  1. Contact OUTsurance's claims department as soon as possible to report the incident.
  2. Provide all relevant information and documentation required to support your claim.
  3. Await confirmation and approval of your claim.
  4. Receive payment of your claim, either by direct deposit or cheque.

OUTsurance Contact

Contact Number

E-Mail

  • not available

Website

Physical Address

  • 1241 Embankment Rd Zwartkop Ext 7, Centurion Johannesburg Gauteng 0157 South Africa
  • Get Directions

Postal Address

  • P.O. Box 8443 Centurion, Johannesburg, 0046, South Africa

Opening Hours

  • Monday 08:00 – 18:00
  • Tuesday 08:00 – 18:00
  • Wednesday 08:00 – 18:00
  • Thursday 08:00 – 18:00
  • Friday 08:00 – 18:00
  • Saturday 08:00 – 18:00
  • Sunday – Closed