Rating based on 11 reviews

MiWay

Updated
  • Affordable Building Insurance
  • Free Emergency Assistance
  • Fixed Premiums
MiWay homepage
Author MiWay. Screenshot of MiWay website.
[Accessed July 12, 2023]

About MiWay

MiWay is a licensed non-life insurer and financial services provider that offers a range of non-life insurance products, including motor, household, homeowners, business insurance, and liability cover.

It’s backed by Santam, a blue-chip JSE-listed company, which provides financial stability and credibility to help build MiWay's brand identity.

They’re dedicated to you

The company is dedicated to delivering an exceptional customer experience and sees it as a key differentiator. They’re committed to keeping their promises and providing the level of service that you deserve.

Offering understandable insurance options

MiWay offers insurance options that are easy to understand and tailored to your individual needs and budget. You have the flexibility to interact with the company through its call centre or online platform. They prioritise a hassle-free and efficient claims process and provide options for flexible excesses.

Value-added services that give you more value for money

MiWay offers you additional benefits, such as the ability to compare multiple car and home insurance quotes, view insurance quotes in one basket through MiXpress, and save money by purchasing insurance online. You can easily update your details, make policy amendments, view insured items and documents, and submit claims online without the need to speak to an agent.

MiWay believes in innovation

MiWay's purpose is to enable you to live your way, recognising that life is about more than just possessions. They believe in the power of technology and innovation to simplify and enhance your life.

Their vision is to establish a world-class direct financial service business that offers excellent service, value products, and fair treatment to you while generating a superior return on investment for shareholders. They strive to be an employer of choice and a responsible corporate citizen contributing to the transformation of the financial services industry.

An online experience you can trust

MiWay differentiates itself by being the first truly online-enabled non-life insurer in South Africa, providing end-to-end online quoting, buying, and policy management. They prioritise an outstanding customer experience and encourage feedback through an open and transparent process, allowing you to share your experiences on the company's website.

They aim to empower you by utilising the convenience and power of the internet, making insurance and financial services easily accessible and manageable.

MiWay Services

MiWay offers a range of insurance products designed to meet your needs and that of your business.

One of the key products offered by the company is building insurance, which provides comprehensive coverage for the structure of your home.

The main features of MiWay’s building insurance

The main features of MiWay's building insurance options are comprehensive building cover which provides cover for damage to the structure of your home caused by fire, flooding, hail, and other perils. The portable possessions cover covers loss or damage to portable possessions such as jewellery, laptops, and mobile phones. They also offer alternative accommodation cover which covers the cost of temporary accommodation if your home becomes uninhabitable due to damage.

Their personal liability coverage covers you if you’re found to be legally liable for accidental damage or injury to someone else's property or person, and swimming pool cover which provides cover for damage to your swimming pool caused by fire, theft, and other perils. They also offer geysers and solar panels cover which covers loss or damage to geysers and solar panels caused by fire, bursting, and other perils.

Choose the cover that suits you best

Their building insurance plans are designed to be flexible and customisable. You can choose the level of coverage that suits your needs and budget. The company offers three different plans namely the standard plan, the comprehensive plan, and the premium plan. With the standard plan, you can enjoy basic coverage for fire, flood, and storm damage to your home's structure.

The comprehensive plan offers more extensive coverage for your home's structure, as well as portable possessions, alternative accommodation, and personal liability, and the premium plan provides the highest level of coverage, including cover for swimming pools, geysers, and solar panels.

With MiWay's building insurance, you can rest assured that you’re covered for a range of risks. The amount of coverage you receive will depend on the level of coverage you choose, as well as the value of your home.

What does the building insurance cover?

With MiWay’s building insurance cover, you can enjoy coverage for the structure of your home, including walls, roof, and floors, permanent fixtures, such as built-in cupboards and bathroom fittings, outbuildings, such as garages and sheds, fences, gates, and walls, swimming pools, geysers, and solar panels (depending on the plan you choose), and portable possessions, such as jewellery and laptops (depending on the plan you choose).

MiWay – Building insurance

  • Product Building Insurance
  • What is covered?
    Coverage for the structure of your home, including walls, roof, floors, and permanent fixtures as well as cover for outbuildings, fences, gates, swimming pools, geysers, solar panels (depending on the plan), and portable possessions (depending on the plan).
  • Plans
    Three different plans for building insurance: standard, comprehensive, and premium.
  • Easy Applications
    Multiple ways to apply for building insurance, including online, over the phone, or in person. The application process is straightforward and convenient, allowing you to get quotes, apply for coverage, and receive assistance.

Benefits of MiWay

  • Dedicated to delivering an exceptional customer experience, keeping promises, and providing a high level of service. 
  • Insurance options that are easy to understand and tailored to your individual needs and budgets. You have the flexibility to interact with the company through its call centre or online.
  • Value-added services that give customers more value for their money including the ability to compare multiple insurance quotes, view quotes in one basket, and save money by purchasing insurance online.
  • They prioritise being a world-class direct financial service business that offers excellent service, value products and utilises the convenience and power of the internet.

Secure building insurance for your biggest asset, your home

Applying for insurance with MiWay is quick and easy, with a range of options to suit your needs. Partnering with them gives you the peace of mind of knowing that you’re covered.

Different ways you can apply

The online application process is simple and straightforward, and you can get a quote and apply for cover in just a few minutes. You can also apply over the phone by calling the call centre. A friendly and knowledgeable customer service representative will guide you through the application process and answer any questions you may have. Lastly, you can apply in person if you prefer a more personal touch.

The criteria you need to meet

To be eligible, you must meet certain criteria. The basic requirements for their building insurance are that you must be a South African citizen or permanent resident, be over the age of 18, and have a valid South African ID or passport

The documents required for an application

To apply, you’ll need to provide certain documents. These documents may include your ID or passport, proof of address, such as a utility bill or lease agreement, and any other relevant documentation, such as proof of income or previous insurance policies

Applying for insurance online is easy and straightforward. Simply follow these 4 easy steps

  1. Get a quote – Start by getting a quote on the MiWay website. You'll need to provide some basic information about yourself and your insurance needs.
  2. Choose a plan – Once you've received your quote, you can choose the insurance plan that's right for you.
  3. Complete the application – Fill in the online application form with your personal details and any relevant documentation.
  4. Submit your application – Once you've completed the application, you can submit it online.

MiWay’s claims process simplified

Submitting a claim with MiWay is a simple and hassle-free process. Here's what you need to do:

  1. Report the claim – Contact MiWay as soon as possible to report the claim. You can do this online or by calling their call centre.
  2. Provide documentation – You'll need to provide any relevant documentation, such as police reports or medical certificates.
  3. Wait for assessment – They’ll assess your claim and let you know the outcome as soon as possible.
man holding thumbs up

MiWay is a trusted & reliable provider of building insurance

In our review, we found MiWay to be a company licensed to provide building insurance products and services, and is regulated under the Financial Sector Conduct Authority.

✅ MiWay is a registered and licensed insurance provider in South Africa: FSP 33970

MiWay Contact

Physical Address

  • 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, Centurion Johannesburg Gauteng 0157 South Africa
  • Get Directions

Postal Address

  • PostNet Suite #382, Private Bag X121, Halfway House, 1685, South Africa

Opening Hours

  • Monday 08:00 – 18:00
  • Tuesday 08:00 – 18:00
  • Wednesday 08:00 – 18:00
  • Thursday 08:00 – 18:00
  • Friday 08:00 – 18:00
  • Saturday 08:00 – 13:00
  • Sunday – Closed