1Life
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[Accessed July 17, 2023]
About 1Life
1Life Insurance is the leading direct life insurance company in South Africa and is dedicated to improving lives.
The company provides insurance products, content, and tools that help people build generational wealth and ensure a better future for their families. They offer affordable, simple, and convenient insurance products directly to ordinary South Africans. They’re committed to innovation, introducing several "firsts" in the industry, such as online life insurance sales and a USSD policy management service.
1Life's expansion and innovation in the financial services industry
The company is continuously searching for new ways to meet the evolving needs of South Africans and provide innovative new products to the market.
Securing your future: 1Life's revolutionary insurance solutions
1Life is committed to empowering people to make wise decisions in safeguarding and growing their wealth. They offer various products such as 1Life Prepaid Funeral Cover and 1Life Pulse Life Cover, allowing policyholders to increase their cover by up to R500,000 over 24 months by making good lifestyle choices.
How insurance can help build generational wealth
The company recognises the importance of building generational wealth and provides a personalised portfolio of long-term insurance products that include life, death, disability, and dread disease cover. People can take simple and affordable steps towards building generational wealth by having the right combination and amount of insurance.
Accessible legal, wills, and debt management services for financial empowerment
It also offers a free online financial education course called Truth About Money, legal and wills services, and debt management services to empower individuals to take control of their finances. The company has achieved a level 6 Broad-Based Black Economic Empowerment (B-BBEE) accreditation and is dedicated to employee skills development, with a well-implemented empowerment policy.
Finally, 1Life has received numerous awards and recognitions, including being voted the top direct life insurer in South Africa from 2010 to 2021 and achieving the most loyal customers in South Africa in the 2022 SACSI Index.
1Life Services
1Life's Expense Protector is an insurance product that provides income protection insurance for policyholders against temporary disabilities that may result in a loss of income.
As the policyholder, you control the coverage you need and the monthly payout you desire. The policy offers customisable payouts, allowing policyholders to choose between a lump sum or a monthly payout.
Customisable income protection: 1Life's flexible policy
The flexibility of 1Life's income protection insurance allows you to determine the coverage you need and increase your benefit payout by 5% when starting the policy or filing a claim. The policy also offers fixed premiums that stay constant for the first 12 months.
The convenience of no medical examinations for income protection insurance
A significant benefit of 1Life's income protection insurance is that policyholders do not need medical examinations. A simple HIV saliva swab is enough to qualify for coverage. This provides policyholders with peace of mind, knowing that they are covered in the event of a temporary disability.
Safeguarding your monthly income with 1Life's income protection plan
For individuals who rely on their monthly income to cover essential expenses such as bond payments, school fees, and groceries, having an income protection plan like 1Life's income protection insurance is crucial. The policy covers expenses and bills while the policyholder recovers, ensuring the family's financial stability in the event of an accident or illness.
Tailoring your coverage with 1Life's expense protector
When purchasing 1Life's Expense Protector, call centre consultants to carry out a comprehensive financial needs analysis to determine the coverage amount required for you and your family. This ensures that policyholders you have sufficient coverage to cover your living expenses until you can resume work.
The benefits of applying for income protection insurance at 1Life
- Immediate coverage for temporary disabilities
- Customisable coverage and payouts
- Fixed premiums for 12 months
- No medical exams required
- Thorough financial needs analysis
- Protection for monthly expenses
1Life – Income protection insurance
- Product Income Protection Insurance
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Flexibility
Allows you to choose between a lump sum or a monthly payout, providing flexibility in determining the coverage and payout structure that best suits your needs.
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No Medical exams
You don’t need to undergo medical examinations to qualify for coverage. A simple HIV saliva swab is sufficient to meet the requirements.
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Comprehensive Financial Needs Analysis
When purchasing the plan, call centre consultants conduct a thorough financial needs analysis to determine the appropriate coverage amount for you, ensuring that your living expenses are adequately covered until you can return to work.
Benefits of 1Life
- Provides you with financial security by safeguarding your monthly income in the event of temporary disabilities that may result in a loss of income.
- No waiting periods, meaning you can receive coverage and benefits immediately after the diagnosis of a covered event.
- The coverage and payouts can be tailored to meet your specific needs. The ability to increase the benefit payout by 5% at the start of the policy or when filing a claim allows you to adjust your coverage as circumstances change.
- Additional services such as a free online financial education course, legal and wills services, and debt management services are also included.
The simple and hassle-free process of applying for income protection insurance with 1Life
The premium cost is determined by your specific risk profile and the amount of coverage you need, with risk factors such as age, gender, occupation, and health being taken into consideration and the necessary cover based on your monthly expenses and salary.
What you need to know before applying for 1Life income protection insurance
There are no waiting periods for 1Life income protection insurance. Still, there is a deferment period from the date of diagnosis, meaning you can only receive a benefit after a certain amount of time since the event leading to a claim.
Contacting the claims department for 1Life Expense Protector
To make a claim, contact the claims department and a consultant will assist you by requesting the documentation required to process the claim. The completed forms should be returned to 1Life by fax, email, or post.
Situations where claims may be rejected
There are, however, some instances under which claims may be denied, such as participating in war, civil unrest, riots, or terrorism, criminal activity, radioactivity and nuclear explosions, self-inflicted injury or illness, excessive consumption of alcohol and drugs, and participating in any hazardous sport or activity, unless you have informed 1Life of such action. A material misrepresentation or non-disclosure of information before the policy's start date can also result in a rejected claim.
Understanding the difference: 1Life disablement cover and income protection insurance
It’s crucial to know the distinction between disablement cover and income protection insurance if you’re considering obtaining insurance to safeguard yourself against disability.
Typically, disablement cover provides a one-time payment to policyholders who have become permanent disability, whereas income protection insurance offers continuous financial assistance to help you meet your monthly expenses.
By obtaining the appropriate coverage, you can ensure that you and your loved ones have the necessary financial support to get through a challenging time and concentrate on your recovery without worrying about your bills.
1Life Contact
Physical Address
- Auto and General Park 1 Telesure Lane Riverglen Dainfern Johannesburg Gauteng 2191 South Africa
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Postal Address
- PO Box 11250, Johannesburg, 2000, South Africa
Opening Hours
- Monday 07:00 – 18:00
- Tuesday 07:00 – 18:00
- Wednesday 07:00 – 18:00
- Thursday 07:00 – 18:00
- Friday 07:00 – 18:00
- Saturday 07:00 – 14:00
- Sunday – Closed